Start assisting your users today with our great remote support software. With a sizable percentage of the worlds workforce still working outside of the office at least a few days per week, supporting remote endpoint computers has been a challenge. Prominent market-solutions are often expensive and complicated to manage.
TSplus Remote Support was built from the ground-up with the idea of creating a simple and cost-effective alternative to TeamViewer and LogMeIn.
HOW?
A single Windows PC or Server, hosted at the office or in the cloud, serves as the connection broker and web interface for Agents and End-users. First time configuration is straightforward, with internal and external network configuration options. Its quick and easy to setup your Support Team accounts on the Web platform.
The entire Remote Support system is web based! This provides an immediately familiar environment for both the support agents and end users. Support Agents simply log into their corporate Remote Support portal. From there they can see the list of end-users waiting for help and generate custom connection links for each of them. A simple browser plug-in is all that is required for the end-user to get direct professional support.
Connections are secured with SSL/TLS encryption, keeping the entire process safe for everyone involved. Additionally, unlike other providers, TSplus Remote Support is hosted on your server. To enforce your corporate data privacy the session broker remains inside your IT network!
Improve problem-solving with screen sharing, PC remote control, file transfer, chatbox and more.
Needing tech support is already frustrating enough. Receiving it should be easy. Instead of making onsite service calls that take time and increase costs, troubleshoot issues remotely.
Whether you are all in the office together, working remotely, or some combination of the two, TSplus Remote Support is the simple and cost-effective tool you need to maximize your support investment.