Tag Archives: network management

RDS Remote Support 3.60

June 29, 2024System UtilitiesIT Administration, IT Maintenance, IT Management Service, IT Support, network management, Remote Assistance, remote pc control, remote support, screen sharing, Technical Support, windows session sharing

Product Page: https://www.rds-tools.com/rds-remote-support/

Existing solutions like TeamViewer are unnecessarily complex and prohibitively expensive! The RDS-Tools alternative is called RDS-Remote Support, a full SaaS solution.

RDS-Remote Support enables your team to fix issues remotely, provide unattended maintenance and updates to RDS servers and endpoint PCs, and assist remote users and clients via screen sharing and remote control, securely, via encrypted connections.
Rich of about 20 features, RDS-Remote Support allows providing Remote Assistance with an easy-to-use interface designed to meet the needs of both agents and end-users.
Agents can remotely control the screen, mouse, and keyboard of end-users with just one mouse click from the end-user. Agents can work independently or collaboratively, with multiple agents able to connect to the same remote computer.
Both agents and end-users have a customized chat box, which allows file transfer, language selection, sending command lines, multi-monitor support, clipboard synchronization and gives access to remote computer information about the OS, hardware, and user account.
Remote sessions can aslo be recorded to send them to your clients for a better customer service experience.

End-users and support agents can start quickly and easily by downloading and running a simple program. The end-user simply shares their ID and password with the agent, and the connection is established quickly. Our servers do all the hard work.
Support agents can even customize the connection client program with their own branding for a more streamlined experience for their customers.
Agents can add remote machines to the list of available unattended computers and access them with three available actions: connect, open command prompt, and remove. They can be organized by groups.

Remote Support leverages the power of industry-standard TLS encryption to ensure the security of your remote support sessions.

RDS Remote Support 3.50

November 15, 2023System UtilitiesIT Administration, IT Maintenance, IT Management Service, IT Support, network management, Remote Assistance, remote pc control, remote support, screen sharing, Technical Support, windows session sharing

Product Page: https://www.rds-tools.com/rds-remote-support/

Existing solutions like TeamViewer are unnecessarily complex and prohibitively expensive! The RDS-Tools alternative is called RDS-Remote Support, a full SaaS solution.

Remote Support leverages the power of industry-standard TLS encryption to ensure the security of your remote support sessions.

NetCrunch 12.1.1

November 1, 2022System Utilitiesbandwidth monitoring, da, ESX/ESXi monitoring, log monitoring, monitoring, NetFlow, Network Discovery, network management, Network Mapping, network monitor, network monitoring, performance monitoring, SNMP, SNMPv3, switch traffic monitoring, traffic flow monitoring

Product Page: http://www.adremsoft.com/

NetCrunch Suite is an all-in-one and agentless network monitoring and management system, capable of monitoring every device in your network. Monitor bandwidth, availability, performance, services, NetFlow and more. Automatically generate views and maps and real-time displays. Receive alerts via email, SMS, pop-up, or configure NetCrunch to take automatic corrective actions like restarting a service or running a script.

NetCrunch monitors all leading operating systems like Windows, Linux, VMware ESX/ESXi, Mac OS X, and BSD. All without requiring agents or SNMP.

It also monitors the performance and availability of 70 network services, including Ping, HTTP/HTTPS, SSH, FTP, DNS, SMTP, and more.

A Netflow traffic server is included, that integrates network traffic flow data from a range of devices using all popular protocols like: IPFix, NetFlow (v5 & v9), JFlow, netStream, CFlow, AppFlow, sFlow, rFlow and Cisco NBAR.

NetCrunch Suite supports all SNMP versions including version 3 with support for version 3 traps. It uses the SNMP protocol to monitor routers, switches, printers, firewalls, sensors, and other network devices. Along with over 8500 included MIBs, NetCrunch also features a MIB compiler so you can easily add new MIBs to the program library.

Open Monitor gives you easy way to connect data from any source, be it an application or a device. It allows for the easy delivery of any counter data to NetCrunch Suite. It can be a script (i.e, VBScript, PowerShell, Javascript) running on the NetCrunch Server or an application. Data can also be sent to NetCrunch from any remote system simply using REST API.

With over 160 predefined Monitoring Packs for operating systems and SNMP manageable network devices, NetCrunch can identify, configure, and begin monitoring your network’s devices out of the box. Baseline thresholds and range triggers learn your network and alert you to unexpected changes. Monitoring dependencies prevent alert floods.